Return & Exchange

When you're happy, I'm happy. DIDI DIAN Swimwear would like you to be completely satisfied and happy with your online purchase. Ordering online can be tricky - especially when it comes to purchasing swimwear. We want you to love your new suit or any product as much as we do.

We will gladly accept your item/s purchased in their original, clean and unworn condition with all tags attached for store credit. Items must be returned unworn, unwashed, undamaged, unused and with your original receipt within 14 day of purchase. Please do not remove the hygiene liner with your first try on for sanitary reasons.

Yes, you can change the bottom of a bathing suit & full one piece.
Try it on under wear without removing the hygienic sticker!!!

 

HOW TO RETURN YOUR ORDER

If you wish to exchange or return an item, please email us at dianbeachwear@gmail.com or call us at: +972-503636151 and we will provide all the info you’ll need!

Make Sure to contact us no longer than 48 hours from your package arrival and list your order number. Please let us know why you wish to exchange - we want to get better.

Look out for our confirmation email - it has our address on it!  All returns must be received to DIDI DIAN Beachwear within 7 days.

Once we approved your returned item/s, we will send you the items you wish or the correct store credit.credit card refund 5%percent of purchase. Please allow us 2-4 business days to process.

You will be responsible for your own shipping costs when returning your item. Shipping costs are non-refundable. The cost of shipping will be deducted from your store credit. We advise you to use registered post, DIDI DIAN Beachwear will not be responsible for lost packages. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item worth over $75, you should consider buying shipping insurance.

  • By placing an order at dididianbeachwear.com you are agreeing to the Returns and Exchanges Policy. DIDI DIAN Beachwear reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. Incase of inventory shortages and/ or your item is not available for sale, your order will be refunded.
  • Please note: discounted items are not eligible for exchange. All items discounted, purchased on sale or using a promotion code are FINAL SALE and cannot be returned.
  • If you have received a damaged or incorrect item, contact us within 48 hours from the time your package was delivered, we will happily take responsibility and will arrange a replacement or repair.

 

Need more?

Email us at dianbeachwear@gmail.com or call +972-503636151 and together we will do our best to make sure everyone is satisfied.